Alberta’s government has introduced 211 Alberta as the provincewide number for mental health and addiction services—making it easier for Albertans to find the support they need, when they need it.
Available 24/7, individuals can call, text, or chat online with trained community navigators who provide immediate, confidential assistance. Whether someone is in crisis or simply needs guidance, 211 Alberta offers a clear and reliable starting point.
Breaking Down Barriers to Care
Previously, accessing mental health and addiction services often meant navigating multiple phone numbers and entry points. This created confusion and made it harder for people—especially those already under stress—to find help quickly.
With 211 Alberta, that complexity is removed. A single point of access ensures individuals are connected to the right services without unnecessary delays or duplication.
A Holistic Approach to Support
Mental health and addiction challenges are often closely linked to other life factors such as housing, employment, income, and family needs. 211 Alberta takes a whole-person approach, connecting individuals not only to clinical care but also to broader community and social supports.
Through 211 Alberta, individuals can access:
- Clinical services provided by Recovery Alberta
- Guidance from qualified mental health and addiction professionals
- Peer support for non-clinical emotional care
- Immediate crisis support (note: 988 Suicide Crisis Helpline continues to provide suicide-specific support)
- Affordable counselling through Counselling Alberta
In addition, the service connects users to:
- Housing, employment, and financial assistance
- Food and basic needs resources
- Specialized supports for children, youth, families, and Indigenous communities
A Coordinated System of Care
211 Alberta is delivered in partnership with key organizations, including:
- United Way Alberta Capital Region
- Canadian Mental Health Association Edmonton Region
- Distress Centre Calgary
While 211 Alberta is now the primary access point, there is no wrong door to seeking help. Existing services remain available, ensuring Albertans can continue to access support through familiar pathways.
Supporting Alberta’s Recovery Model
This initiative aligns with the province’s broader goal of creating a more connected, responsive, and efficient mental health and addiction system. By streamlining access and improving coordination between services, Alberta is reducing barriers and ensuring people receive timely, appropriate care.
Quick Facts
- Available 24 hours a day, 7 days a week
- Offers support in more than 240 languages
- Free and confidential service
- Call or text 211, or visit ab.211.ca for live chat
- First launched in Edmonton in 2004; expanded provincewide in 2020
- Over 121,000 interactions (calls, texts, chats) recorded in 2025
- $4.9 million allocated in Budget 2026 to support growing demand
