
Alberta Health Services launches new EMS-811 Shared Response program
Non-urgent calls account for about 10 to 20 per cent of total 911 call volume, depending on the area. That means that, with the EMS-811 Shared Response team in use, about 40,000 non-emergency responses could be avoided each year. This new approach means more ambulances will be available to respond where they are needed most while ensuring all Albertans maintain access to the appropriate levels of care they need.